Operations
4 posts tagged Operations, newest first.
19 min read
Nexstar Is Teaching Plumbing Companies to Win the Invoice and Lose the Customer
After ten years in plumbing, two master licenses, owning a company, and working inside three shops, I believe the industry’s obsession with average ticket is trading lifetime trust for a one-day sales number.
- Plumbing
- Customer experience
- Sales
- Operations
14 min read
What Service Businesses Actually Need From Software
Contractors do not need a larger feature checklist. They need software that protects the chain from first call to collected payment, keeps context attached to the job, and makes operational failure visible early.
- Field service
- Product
- Operations
- Customer experience
14 min read
Why I’m Building Thorbis: Field-Service Software Should Understand the Whole Business
Thorbis did not start as a feature list. It started with the operational failures I lived through in plumbing: lost context, weak job costing, missed calls, expensive seats, and software that never sees the whole company.
- Thorbis
- Field service
- Product
- Operations
14 min read
$2.4 Million in Revenue and Still Failing: What My Plumbing Company Taught Me About Growth
I grew Wade's Plumbing & Septic to 13 employees and $2.4 million in annual sales, then learned the hardest business lesson of my life: revenue can hide a company that is already running out of cash.
- Plumbing
- Operations
- Entrepreneurship
- Leadership