Leadership
2 posts tagged Leadership, newest first.
19 min read
Nexstar Is Teaching Plumbing Companies to Win the Invoice and Lose the Customer
After ten years in plumbing, two master licenses, owning a company, and working inside three shops, I believe the industry’s obsession with average ticket is trading lifetime trust for a one-day sales number.
- Plumbing
- Customer experience
- Sales
- Operations
14 min read
$2.4 Million in Revenue and Still Failing: What My Plumbing Company Taught Me About Growth
I grew Wade's Plumbing & Septic to 13 employees and $2.4 million in annual sales, then learned the hardest business lesson of my life: revenue can hide a company that is already running out of cash.
- Plumbing
- Operations
- Entrepreneurship
- Leadership