Customer experience
2 posts tagged Customer experience, newest first.
19 min read
Nexstar Is Teaching Plumbing Companies to Win the Invoice and Lose the Customer
After ten years in plumbing, two master licenses, owning a company, and working inside three shops, I believe the industry’s obsession with average ticket is trading lifetime trust for a one-day sales number.
- Plumbing
- Customer experience
- Sales
- Operations
14 min read
What Service Businesses Actually Need From Software
Contractors do not need a larger feature checklist. They need software that protects the chain from first call to collected payment, keeps context attached to the job, and makes operational failure visible early.
- Field service
- Product
- Operations
- Customer experience